Terms of Service

Acceptance of Terms

By accessing or using the services of Prohost.ai ("Company," "we," "our," "us"), you ("User," "you," "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, you must not access or use the Services. Your continued use of the Services constitutes acceptance of the Terms and any future amendments.

Services Provided

Prohost.ai provides an AI-powered operating system for vacation rental management ("Services"). These services include, but are not limited to, property management, booking management, communication, and analytics. We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time without prior notice. This includes the right to impose limits on certain features or restrict access to parts or all of the Services.

Eligibility for Services

Prohost AI, Inc. ("Service Provider") offers its services exclusively to professional property management organizations and enterprises. The Service Provider's services are available only to organizations that have two or more employees. Prohost AI does not offer services to sole proprietorships, individual users, or any entities that do not meet these criteria. By utilizing the Application, you affirm that your organization meets these eligibility requirements and agree to provide proof of such upon the Service Provider's request.

Account Registration

To access certain features of the Services, you must create an account. When registering an account, you agree to:

• Provide accurate, current, and complete information during the registration process.
• Maintain and promptly update your account information to keep it accurate, current, and complete.
• Maintain the security and confidentiality of your account credentials and notify us immediately of any unauthorized use or suspected breach of security.
• Take full responsibility for all activities that occur under your account.
• We reserve the right to suspend or terminate your account if any information provided during the registration process or thereafter proves to be inaccurate, not current, or incomplete.

Usernames and Handles

The Services assign each user account, workspace, and AI employee on the Services a unique username ("Handle"), which forms part of a public web address (for example, prohost.ai/@your-handle). By using the Services, you acknowledge and agree to the following:

1. Assignment. The Company assigns a Handle to your account automatically. You may request a different Handle through the Services, subject to availability and to the limits described in the Services at the time of the request, including limits on how often you may change your Handle and on which Handles are available to unverified accounts.
2. No Ownership. A Handle is a feature of the Services, not your property. You receive a limited, revocable, non-transferable right to use your Handle while your account is in good standing. You acquire no ownership, trademark, or other proprietary right in any Handle by using it, and nothing in these Terms grants you any right in a Handle after your right to use it ends.
3. Company Rights. The Company may, at any time and in its discretion, refuse, change, reclaim, suspend, or reassign any Handle, including where: (a) the Handle infringes or is alleged to infringe a trademark or other right of a third party; (b) the Handle impersonates or is likely to be confused with another person, business, brand, or the Company; (c) the Handle is offensive, misleading, or otherwise violates these Terms; (d) the Handle is reserved for operational, security, or brand reasons; (e) the account is inactive, suspended, or terminated; or (f) required by law. Where practical, the Company will give you notice and a reasonable opportunity to choose a replacement Handle. The Company may also redirect a former Handle's web address to your current profile.
4. Prohibited Conduct. You may not: (a) register, hold, or change Handles for the purpose of preventing others from using them, or hold Handles you do not actively use; (b) sell, rent, license, transfer, or offer to transfer any Handle, or accept anything of value in exchange for changing or releasing a Handle; (c) use a Handle to impersonate any person or entity or to misrepresent your affiliation with any person or entity; or (d) use automated means to register or change Handles.
5. Changes and Release. When you change your Handle, your previous Handle is held for fourteen (14) days, during which only you may reclaim it and its web address may redirect to your profile. When your account is deleted, your Handle is held for thirty (30) days. After the applicable hold period, the Company may release the previous Handle, and a released Handle may be assigned to another account. Once a Handle is released, the Company is not responsible for links, references, or bookmarks to it, which may then lead to another account's profile. Where the Services provide a permanent profile address (prohost.ai/p/…), that address is never reassigned to another account.
6. AI Employee Email Addresses. Email addresses the Services assign to AI employees are not Handles for the purposes of the preceding paragraph and are never reassigned to another account or AI employee, even after the AI employee or the account is deleted.

Public Profiles

Each user account on the Services has a public profile page reachable at its Handle's web address and at a permanent web address (the "Public Profile"). By using the Services, you acknowledge and agree to the following:

1. Profiles Are Public by Default. Your Public Profile is visible to anyone on the internet, including people who do not have an account, unless you hide it or it is unlisted as described below. Content you choose to add to your Public Profile is public.
2. What Your Profile Shows. Your Public Profile shows your display name (for individuals, your first name and last initial; for businesses, the business name), your Handle, and any photo, biography, links, workspace affiliations, services, policies, or other content you choose to add. It may also show summary statistics derived solely from your own business activity on the Services. The Company will not display on your Public Profile, without your action, any list of your clients, any street address, any guest or reservation details, your earnings, or any property owner's properties or statements.
3. Unlisted Profiles. If your account is located in the European Economic Area, the United Kingdom, Switzerland, or Québec, your Public Profile is unlisted by default: it can be reached by anyone who has its web address, but it is not listed in the Services' directories or search results and is marked so that search engines are asked not to index it. You may change this setting. The Company may also, in its discretion, mark any Public Profile as not to be indexed.
4. Hiding Your Profile. You may hide your Public Profile at any time in your profile settings. While hidden, your Public Profile and its web addresses will not display your content. Hiding your Public Profile does not remove copies that third parties (such as search engines or people you shared a link with) have already made, and may affect features that depend on it, as described below.
5. Your Responsibility for Profile Content. You are responsible for the content of your Public Profile and for keeping it accurate, current, and lawful, including any description of your services, prices, contact details, and refund, cancellation, or other policies you publish on it. You represent that you have all rights and consents needed to publish that content, including any image of another person. The Company may edit, hide, or remove any Public Profile content, or hide any Public Profile, that it believes violates these Terms, infringes the rights of others, is the subject of a credible report, or creates risk for the Company or its users.
6. Use as a Business Website with Payment Providers. You may use your Public Profile as your business website, including by providing its web address to Stripe or another payment provider when you set up or maintain a payment or payout account. If you do, you are responsible for ensuring your Public Profile meets that provider's website requirements (for example, that it is publicly reachable, shows your business name, describes your services, offers a way to contact you, and states your refund and cancellation policy where applicable). If you hide your Public Profile, change your Handle, or remove required content, your payment provider may request additional information, delay verification, or restrict your account; the Company is not responsible for those consequences.
7. Payment Account Setup Assistance. When you start setting up a payment or payout account through the Services, you authorize the Company to provide the payment provider with information from your account to pre-fill the provider's onboarding forms, such as your business name, display name, contact email, country, a description of your services, your industry category, and your Public Profile's web address. You remain responsible for reviewing and correcting that information in the provider's onboarding flow. The payment provider, not the Company, decides whether to verify your account.
8. Contact Requests and Reports. Your Public Profile may include a form that lets visitors send you messages through the Services. The Company may filter, rate-limit, or block such messages and is not responsible for their content. Anyone may report a Public Profile to the Company, and the Company may review reported content and act under these Terms.
9. No Endorsement or Verification. Unless a Public Profile expressly shows that the Company has verified a specific fact, the Company does not verify, endorse, or guarantee any Public Profile, including any statistic, review, credential, or claim it contains.

Use of Services

You agree to use the Services only for lawful purposes. You shall not:

• Violate any applicable laws, regulations, or third-party rights.
• Engage in fraudulent or illegal activities.
• Transmit any viruses, malware, or other harmful code.
• Infringe upon the intellectual property or privacy rights of others.
• Use the Services to send unsolicited or unauthorized advertising, spam, or other forms of solicitation.
• Attempt to gain unauthorized access to our systems or networks or engage in any activity that disrupts or interferes with the performance of the Services.
• You are solely responsible for the content you upload, post, or otherwise transmit through the Services. We do not endorse and are not responsible for any content posted by users. We reserve the right to remove any content that violates these Terms or is otherwise objectionable.

AI-Generated Content and Automated Messaging

The Services include artificial intelligence ("AI") features that generate, suggest, and/or automatically send messages and other content to third parties ("AI-Generated Content"). By using the Services, you acknowledge and agree to the following:

• User Responsibility for All Content. You are solely and exclusively responsible for all content generated, drafted, suggested, or sent through the Services on your behalf, whether such content is created manually by you, generated by AI, or sent automatically. This includes, without limitation, all messages, responses, and communications sent to any third parties, including but not limited to booking platforms, property management systems, service providers, and any other external recipients.
• No Guarantee of Accuracy. AI-Generated Content is produced by automated systems and may contain errors, inaccuracies, omissions, or inappropriate responses. The Company makes no representations or warranties regarding the accuracy, completeness, reliability, suitability, or appropriateness of any AI-Generated Content.
• Automated Sending. Certain features of the Services, including but not limited to autopilot messaging, scheduled messages, and automated responses, may send messages to third parties without requiring your review or approval prior to each transmission. By enabling these features, you authorize the sending of such communications and accept full responsibility for their content and consequences.
• Assumption of Risk. You assume all risk associated with the use of AI-Generated Content and automated messaging features. You agree that the Company shall not be liable for any claims, damages, losses, costs, or expenses (including financial, legal, reputational, or otherwise) arising from or related to AI-Generated Content or automated messages sent through the Services, regardless of whether such content was reviewed by you prior to transmission.
• Waiver and Release of Liability. To the fullest extent permitted by applicable law, you hereby waive, release, and forever discharge the Company, its officers, directors, employees, agents, affiliates, and successors from any and all claims, demands, damages, losses, liabilities, costs, and expenses (including attorneys' fees) arising out of or in connection with AI-Generated Content or automated messages, including but not limited to claims related to defamation, misrepresentation, breach of contract with third parties, regulatory violations, financial losses, or any other harm resulting from such content.
• Indemnification. You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, agents, affiliates, and successors from and against any and all third-party claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to AI-Generated Content or automated messages sent through the Services on your behalf.
• Duty to Monitor. You are responsible for reviewing and monitoring AI-Generated Content and automated messages to ensure they comply with applicable laws, regulations, platform policies, and your own standards. Your failure to review such content does not diminish your responsibility or liability for it.

AI Personas

Some AI employees available through the Services are conversational personas, some of which are named after or modelled on real, historical, religious, or fictional figures ("AI Personas"). The section "AI-Generated Content and Automated Messaging" applies to everything an AI Persona says. In addition:

• Adults Only. AI Personas are intended only for people who are eighteen (18) years of age or older. Before you view an AI Persona's public profile or start a voice call with it, we ask you to confirm that you are 18 or older. By confirming, you represent that you are at least 18. We rely on that representation and do not verify age. You must not allow anyone under 18 to use an AI Persona, including through your account.
• An AI, Not the Real Person. An AI Persona is an artificial intelligence. It is not the person, teacher, tradition, or character it may be named after or modelled on; it is not endorsed by, affiliated with, or speaking for that person or anyone connected with them; and what it says are not that person's words. Quotations, teachings, and facts an AI Persona offers may be inaccurate or incomplete, so check anything that matters to you against original sources.
• Not Professional Advice. AI Personas do not provide medical, mental-health, legal, financial, or religious counselling and are not a substitute for a qualified professional. If you are in crisis or in danger, contact your local emergency services.
• Voice Conversations. When you talk with an AI Persona by voice, your audio is processed by our AI providers to transcribe it and to generate spoken replies, as described in "Data Sharing with AI Providers" and our Privacy Policy.
• Daily Messages. Some AI Personas offer an optional daily message. It is off unless you turn it on, it is sent only to you inside your own workspace, the AI Persona may skip days when it has nothing to say, and you can turn it off at any time from the AI Persona's profile.

Payment and Fees

Certain features of the Services may require payment. You agree to pay all applicable fees as described on our website. All fees are non-refundable except as required by law or as otherwise stated in the specific service agreement. We reserve the right to change our fees at any time, and we will notify you of any fee changes by posting the updated fees on our website.

You are responsible for providing accurate payment information and updating it as necessary. If we are unable to process your payment, we may suspend or terminate your access to the Services.

Vendor Payments and Automated Disbursements

The Services include payment facilitation features that enable account owners and authorized account members to pay service providers, contractors, and other third parties ("Vendors") for services such as cleanings, maintenance tasks, and other property management activities. By using these payment features, you acknowledge and agree to the following:

• Payment Processing. All payments between Users and Vendors are processed through Stripe, a third-party payment processor. Stripe is the merchant of record and assumes responsibility for the processing of all financial transactions between Users and Vendors. By linking a payment method or creating a connected Stripe account through the Services, you agree to be bound by Stripe's terms of service, connected account agreement, and privacy policy in addition to these Terms. The Company facilitates payment instructions to Stripe but is not a party to, nor the processor of, the underlying financial transaction between Users and Vendors. The Company does not hold, control, escrow, or guarantee any funds transferred between parties.
• Service Fees. The Company reserves the right to charge service fees, including application fees on payment transactions, to cover the costs of providing and maintaining the platform's payment facilitation features. Such fees may be applied automatically and are non-refundable. The assessment of service fees does not make the Company a party to, or liable for, the underlying transaction between Users and Vendors. The Company's role is limited to facilitating payment instructions; all transaction processing, fund transfers, chargebacks, and related financial obligations are governed by Stripe's terms and applicable law.
• Vendor Account Setup. Vendors who wish to receive payments through the Services must create and maintain a valid Stripe connected account. Vendors are solely responsible for the accuracy of their account information, banking details, and tax reporting obligations. The Company is not responsible for delays, failures, or errors in payment resulting from incorrect or incomplete Vendor account information.
• Automated Payments. The Services offer automated payment features that, when enabled, automatically initiate payment to Vendors upon the completion or confirmation of a cleaning, task, or other service event. These features may be configured and enabled by the account owner or any account member with the appropriate permissions ("Authorized Users"). By granting such permissions to account members, the account owner accepts full responsibility for any automated payment configurations made by those members. By enabling automated payments, you expressly authorize the Company to charge the account's linked payment method(s) and disburse funds to the designated Vendor without requiring manual review or approval for each individual transaction. You acknowledge that once an automated payment is initiated, it may not be reversible.
• Account Responsibility. The account owner and all Authorized Users are jointly and severally responsible for: (a) ensuring sufficient funds or credit are available on the account's linked payment method(s); (b) properly configuring automated payment settings, including amounts, conditions, and recipient Vendors; (c) managing account member permissions and access to payment features; (d) verifying that services were satisfactorily completed before or after payment; and (e) resolving any payment disputes directly with Vendors. The account owner assumes full responsibility for any actions taken by Authorized Users on the account, including the configuration and enablement of automated payments. The Company is not responsible for verifying the quality, completion, or satisfactory performance of any services rendered by Vendors, nor for any unauthorized or unintended payment configurations made by account members.
• Disputes Between Users and Vendors. Any disputes regarding payments, service quality, or contractual obligations between Users and Vendors are solely between those parties. The Company is not a party to any agreement between Users and Vendors and has no obligation to mediate, arbitrate, or resolve such disputes. The Company shall not be liable for any losses, damages, or claims arising from transactions between Users and Vendors.
• No Liability for Payment Processing. To the fullest extent permitted by applicable law, the Company shall not be liable for any errors, delays, failures, or unauthorized transactions in payment processing, including but not limited to: failed charges, incorrect disbursement amounts, duplicate payments, delayed transfers, chargebacks, or Stripe service outages. You agree to hold the Company harmless from any claims, losses, or damages arising from payment processing issues.
• Tax Obligations. All Users and Vendors are solely responsible for determining and fulfilling their respective tax obligations, including income tax reporting, sales tax, withholding requirements, and any applicable 1099 or other tax form filings. The Company does not provide tax advice and makes no representations regarding the tax treatment of any payments made through the Services.
• Waiver and Indemnification. You (whether account owner, Authorized User, or Vendor) agree to waive any and all claims against the Company arising from or related to payments processed through the Services, including but not limited to claims for financial losses, overpayments, underpayments, unauthorized payments, or payment fraud. You further agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, agents, affiliates, and successors from and against any and all third-party claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to payment transactions processed through the Services.

Direct Booking Sites and Host-Guest Reservations

The Services may include tools that allow property managers, hosts, and other accommodation providers ("Hosts") to publish direct booking websites, display availability and pricing, collect guest information, connect a Stripe account, and accept reservations directly from guests ("Direct Booking Tools"). By using Direct Booking Tools, you acknowledge and agree to the following:

• Software Provider Role. The Company provides website, checkout, reservation, messaging, and related software infrastructure only. The Company does not own, operate, manage, inspect, insure, or provide any listed property or stay, and is not a real estate broker, travel agency, property manager, insurer, payment processor, merchant of record, or agent for any Host or guest except where expressly stated in a separate written agreement.
• Host-Guest Contract. Any reservation made through a direct booking site is a transaction and contract directly between the Host and the guest. The Host is solely responsible for the listing, property, pricing, taxes, fees, deposits, cancellation policy, refunds, check-in, cleanliness, safety, house rules, damages, guest support, and compliance with all laws, regulations, permits, licenses, tax obligations, and third-party agreements applicable to the property or stay.
• Host Review and Pricing Responsibility. Hosts are responsible for reviewing and approving all direct booking site content, imported listing data, calendar availability, rates, discounts, fees, taxes, deposits, cancellation policies, house rules, and checkout totals before publishing a site or accepting a reservation. Hosts are also responsible for monitoring their direct booking sites and promptly disabling bookings or contacting the Company if they believe pricing, availability, content, calendar, or checkout information is inaccurate.
• Payments. Guest payments for direct bookings are processed through the Host's connected Stripe account or other payment provider account. The Company may facilitate payment instructions, checkout display, metadata, and application fees, but does not hold guest funds, escrow payments, guarantee payment performance, decide refunds, or assume responsibility for chargebacks, failed captures, failed payouts, taxes, or payment disputes between Hosts, guests, Stripe, or other payment providers. Where a Host has enabled Managed Payouts, the "Payment Collection Agent (Managed Payouts)" section below applies to those transactions instead.
• Host Terms and Policies. Hosts are responsible for ensuring that their direct booking site terms, privacy policy, SMS consent notice, cancellation policy, house rules, fees, tax disclosures, and other guest-facing policies are accurate, lawful, complete, and consistent with the Host's operations. Any template or default legal copy supplied through the Services is provided as a convenience and does not replace independent legal review.
• Disputes, Damage, and Guest Issues. The Company is not a party to Host-guest disputes and has no obligation to mediate, arbitrate, investigate, rebook, refund, compensate, or otherwise resolve issues involving a property, stay, cancellation, refund, damage, injury, safety concern, guest conduct, Host conduct, or local legal requirement. The Company is not liable for any losses, damages, claims, chargebacks, penalties, or expenses arising from or related to a direct booking or the Host-guest relationship.
• Business Losses. To the fullest extent permitted by law, the Company is not liable for lost profits, lost revenue, lost bookings, lost rental income, business interruption, loss of goodwill, replacement booking costs, credits, discounts, refunds, compensation, or other business losses arising from or related to Direct Booking Tools, including pricing, availability, calendar, content, synchronization, automation, checkout, payment, or reservation errors or discrepancies.
• Indemnification. You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, agents, affiliates, and successors from and against any claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of Direct Booking Tools, your properties, your guest-facing policies, your Stripe or payment-provider account, your communications with guests, or any dispute between you and a guest.

Payment Collection Agent (Managed Payouts)

Effective: September 25, 2026 · Version 2026-09-22

In countries where the Company cannot provision a Stripe connected account for a Host, the Services may offer payouts through the Company ("Managed Payouts"): guests pay the Company, and the Company pays the Host. Managed Payouts is optional and applies only to a Host who enables it in the Services. By enabling Managed Payouts, you acknowledge and agree to the following:

1. Appointment as Limited Payment Collection Agent. You appoint Prohost AI, Inc. as your limited payment collection agent solely to accept payments from guests on your behalf for reservations and other charges made through the Services under Managed Payouts. This appointment is limited to receiving and remitting those payments and confers no other authority on the Company.
2. Guest Payment Obligation Satisfied on Receipt. A guest's payment obligation to you for an amount is satisfied when the Company receives that amount, whether or not the Company has yet remitted it to you. You will treat the guest as having paid and will not seek that amount from the guest again.
3. Merchant Presentation, Refunds, and Disputes. For Managed Payouts transactions the Company presents as the merchant to Stripe and the card networks, and charges appear on the guest's statement under a descriptor beginning with PROHOSTAI*. The Company decides and processes refunds, responds to chargebacks and disputes, and provides payment support to guests for those transactions. You will promptly provide any information the Company requests to respond to a dispute, and you remain responsible for your cancellation policy and for the underlying stay.
4. Payee Verification. Before the first payout, and at any time afterwards, the Company verifies every payee, including identity, a tax status attestation (such as a W-8BEN or W-8BEN-E), and sanctions screening. The Company may decline or pause Managed Payouts for any payee who does not complete verification or whom the Company is not permitted to pay.
5. Remittance, Schedule, and Fee. The Company remits the funds it collects on your behalf, net of the Company's fee and of any amounts withheld under this section, to the bank account you designate, on the payout schedule and at the fee disclosed in the Services when you enable Managed Payouts. Funds may be converted to your payout currency at the exchange rate applied at the time of payout. Arrival depends on your bank and on payment-provider processing, and the Company is not responsible for delays outside its control.
6. Host Remains the Provider of the Stay. The Company is not the provider of any listing, property, or stay, and its appointment as your collection agent does not make it a party to the reservation. You remain solely responsible for the listing, the reservation, and the guest, including pricing, taxes, house rules, check-in, safety, and compliance with applicable law, as described in "Direct Booking Sites and Host-Guest Reservations". Where that section and this section conflict for a Managed Payouts transaction, this section controls.
7. Funds Held Are Not Deposits. Funds the Company holds for you are not deposits, are not insured, and bear no interest. The Company may hold them with a payment provider together with funds held for other Hosts, and is not a bank, trust company, or fiduciary.
8. Withholding, Offset, and Clawback. The Company may withhold, offset against future payouts, or recover from you any amount it refunds or is charged in connection with your transactions, including refunds, chargebacks, disputes, payment-provider fees or penalties, and suspected fraud, and may pause payouts while it verifies a payee, a transaction, or a dispute. You agree to pay any resulting negative balance within thirty (30) days of notice.
9. Termination of the Agency. You may end this appointment at any time by notifying us through the in-app support button or by emailing support@prohost.ai, and the Company may end it on notice to you. After termination the Company will stop accepting new guest payments on your behalf. Termination does not affect payments already collected: the Company will remit the funds it holds for you, less any amounts withheld under this section, once outstanding refunds, chargebacks, and disputes are settled, and this section continues to apply to those transactions.

Intellectual Property

All content, trademarks, logos, and data provided through the Services are the property of Prohost.ai or our licensors. This includes, but is not limited to, software, text, graphics, logos, and images. You agree not to reproduce, distribute, modify, or create derivative works based on our content without our prior written consent.

You retain ownership of any content you submit, post, or display on or through the Services. By submitting content, you grant us a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, copy, modify, create derivative works based on, distribute, publicly display, and publicly perform your content in connection with operating and providing the Services.

Public Profile Content. The license above includes the right to display your name, display name, Handle, photo or avatar, and other content you add to your Public Profile (a) on your Public Profile and its web addresses, (b) in previews of links to your Public Profile or to content you share (for example, preview images and text shown by messaging apps and social networks), and (c) where your Public Profile is listed, in the Services' directories and search results and to search engines. The Company will not use your name or likeness in its own advertising or marketing without your separate consent. When you hide your Public Profile or remove content from it, the Company will stop displaying that content under this paragraph within a reasonable time, but it is not obligated to remove copies made by third parties before then.

Privacy

Your use of the Services is also governed by our Privacy Policy, which can be found here. The Privacy Policy explains how we collect, use, and disclose information that pertains to your privacy. By using the Services, you consent to the practices described in the Privacy Policy. We may update the Privacy Policy from time to time, and your continued use of the Services constitutes acceptance of such changes.

Third-Party Integrations and Account Connections

The Services allow you to connect third-party accounts and platforms, including but not limited to Airbnb, Hostaway, Guesty, Gmail, WhatsApp, and other online travel agencies, communication platforms, and property management systems ("Third-Party Platforms"). By connecting a Third-Party Platform to the Services, you acknowledge and agree to the following:

• Authorization. By connecting a Third-Party Platform, you authorize the Company to access, retrieve, and transmit data between the Services and the Third-Party Platform on your behalf. This includes, but is not limited to, reservation data, contact information, messages, calendar availability, listing details, and other account data. You represent and warrant that you have the authority to grant such access and that doing so does not violate any agreement you have with the Third-Party Platform.
• Third-Party Terms. Your use of Third-Party Platforms is governed by those platforms' own terms of service, privacy policies, and acceptable use policies. You are solely responsible for complying with all applicable Third-Party Platform terms, including but not limited to messaging policies, automation restrictions, and data usage rules. The Company is not responsible for any violations of Third-Party Platform terms resulting from your use of the Services, including actions taken by automated features such as autopilot messaging or scheduled messages.
• No Control Over Third Parties. The Company does not control and is not responsible for the availability, accuracy, security, or performance of any Third-Party Platform. Third-Party Platforms may modify their APIs, revoke access tokens, change their terms, or experience outages at any time without notice. The Company shall not be liable for any disruption, data loss, synchronization failures, or other issues arising from changes to or outages of Third-Party Platforms.
• Data Accuracy. The Company relies on data provided by Third-Party Platforms and does not independently verify its accuracy or completeness. You acknowledge that reservation details, contact information, calendar data, and other information synced from Third-Party Platforms may contain errors, delays, or inconsistencies. The Company is not liable for any actions taken based on inaccurate or outdated data received from Third-Party Platforms.
• Revocation of Access. You may disconnect a Third-Party Platform at any time through the Services. The Company may also disconnect or suspend a Third-Party Platform connection if required by the platform, if access tokens expire or are revoked, or if the connection poses a security risk. The Company is not liable for any consequences resulting from the disconnection of a Third-Party Platform, whether initiated by you, the Company, or the Third-Party Platform itself.

Data Sharing with AI Providers

To provide AI-powered features, the Services transmit certain data to third-party artificial intelligence providers, including but not limited to OpenAI, Anthropic, and Google ("AI Providers"). By using the Services, you acknowledge and consent to the following:

• Data Transmitted. In order to generate responses, suggestions, and other AI-Generated Content, the Services may transmit the following data to AI Providers: message content and conversation history, contact information, listing details and property information, reservation details, account preferences and settings, and other contextual data necessary to generate relevant responses.
• Third-Party Processing. Data transmitted to AI Providers is processed in accordance with those providers' own terms of service, privacy policies, and data processing agreements. The Company does not control how AI Providers process, store, or retain data once transmitted. You acknowledge that by using AI-powered features, your data and third-party data may be processed by servers and systems outside the Company's direct control.
• No Guarantee of Confidentiality. While the Company takes reasonable measures to protect data transmitted to AI Providers, the Company cannot guarantee the confidentiality, security, or privacy of data once it is transmitted to a third-party AI Provider. You are responsible for ensuring that your use of AI-powered features complies with any privacy obligations you may have to third parties, including property owners, service providers, and any other individuals whose data may be processed through the Services.
• Consent to Share. By using the Services, you represent and warrant that you have obtained any necessary consents or authorizations required to share personal information with AI Providers, as required by applicable privacy laws and regulations.

Third-Party Data and Privacy Compliance

The Services process personal information of third parties, including names, email addresses, phone numbers, physical addresses, booking details, and communication history ("Third-Party Data"). By using the Services, you acknowledge and agree to the following:

• Your Obligations. You are solely responsible for complying with all applicable privacy laws and regulations governing the collection, use, storage, and disclosure of Third-Party Data, including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and any other applicable local, state, national, or international privacy laws. This includes obtaining any required consents from individuals for the collection and processing of their personal information through the Services.
• Data Controller. As between you and the Company, you are the data controller (or equivalent under applicable law) for Third-Party Data processed through the Services. The Company acts as a data processor on your behalf and processes Third-Party Data solely to provide the Services to you. You determine the purposes and means of processing Third-Party Data, and you are responsible for the lawfulness of such processing.
• Communications. You are responsible for ensuring that all communications sent to third parties through the Services, whether manual, AI-generated, or automated, comply with applicable laws, including anti-spam legislation, telemarketing regulations, and electronic communication consent requirements.
• Data Retention. Third-Party Data and communication history are retained within the Services for as long as your account is active or as needed to provide the Services. You are responsible for managing and deleting Third-Party Data in accordance with your own privacy obligations and applicable data retention laws.

Guest Agreements and Evidence Records

The Services allow you to present rental agreements to guests for electronic signature and to collect related records, such as signed documents, identity documents, photographs, declarations, audit information, and cryptographic seals and timestamps (collectively, "Evidence Records"). By using these features, you acknowledge and agree to the following:

• Your Agreement, Your Content. You are solely responsible for the content of any agreement you present to guests, including its legal sufficiency, enforceability, and compliance with the laws of your jurisdiction. The Company does not review your agreement content and does not provide legal advice. Template text, examples, or defaults offered in the Services are provided for convenience only and are not a substitute for advice from a qualified attorney.
• No Guarantee of Legal Outcomes. Evidence Records are generated on a best-effort basis and describe only what the Services captured at the time of the relevant events. The Company makes no representation or warranty that any agreement, signature, or Evidence Record will be valid, binding, enforceable, or admissible in any proceeding, or that it will produce any particular outcome in any dispute, chargeback, arbitration, or litigation. Electronic signature and evidence laws vary by jurisdiction, and outcomes depend on facts and forums outside the Company's control.
• Records Durability and Your Copies. The Company uses commercially reasonable measures to store and protect Evidence Records (which may include encryption, versioning, and cryptographic sealing) but does not guarantee that any record will remain available, intact, or recoverable indefinitely. You are responsible for downloading and independently retaining copies of any signed agreements and evidence exports that you may need for your own records or for any dispute. The Company shall not be liable for any loss, corruption, deletion, or unavailability of Evidence Records, including deletion that occurs under the retention schedules described in our Privacy Policy or upon termination of your account.
• Identity Collection. Whether to require guests to provide identity documents, photographs, or other verification is your choice, configured by you. You are responsible for ensuring that you have a lawful basis for such collection in your jurisdiction and for any notices or consents required from your guests. Identity materials are retained and deleted in accordance with the retention schedule in our Privacy Policy, and you acknowledge that such materials may no longer be available after the applicable retention period.
• Not a Party; No Duty to Enforce. The Company is not a party to any agreement between you and your guests and has no obligation to enforce such agreements, participate in your disputes, or provide testimony, declarations, or records except as required by law.

Third-Party Content

Certain notification and interface sounds included in the Services are derived from Google's Material Design sound resources, © Google, licensed under the Creative Commons Attribution 4.0 International License, available at https://creativecommons.org/licenses/by/4.0/. These works have been modified by the Company. Google does not endorse the Company or its use of these materials.

Service Availability

The Company strives to maintain the availability of the Services but does not guarantee uninterrupted, error-free, or secure access to the Services at all times. The Services may be subject to delays, interruptions, or outages due to maintenance, updates, third-party service dependencies, network issues, or other factors beyond the Company's reasonable control. The Company shall not be liable for any losses, damages, or inconvenience caused by the unavailability of the Services, including but not limited to missed messages, delayed synchronization, failed automated actions, or payment processing delays.

Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE SERVICES WILL MEET YOUR REQUIREMENTS, THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT THE RESULTS OBTAINED FROM THE USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE, OR THAT ANY ERRORS IN THE SERVICES WILL BE CORRECTED.

WITHOUT LIMITING THE FOREGOING, THE COMPANY MAKES NO WARRANTY OR REPRESENTATION REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY AI-GENERATED CONTENT, AUTOMATED MESSAGES, DATA SYNCED FROM THIRD-PARTY PLATFORMS, OR ANY OTHER CONTENT OR INFORMATION PROVIDED THROUGH THE SERVICES. YOU ACKNOWLEDGE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK.

YOU ARE RESPONSIBLE FOR REVIEWING OUTPUTS, SETTINGS, CONTENT, PRICING, AVAILABILITY, FEES, TAXES, AUTOMATIONS, MESSAGES, AND OTHER INFORMATION BEFORE RELYING ON THEM OR MAKING THEM AVAILABLE TO THIRD PARTIES. THE COMPANY DOES NOT WARRANT THAT PRICING, AVAILABILITY, CALENDAR, LISTING, MESSAGE, CHECKOUT, PAYMENT, OR RESERVATION INFORMATION WILL BE ERROR-FREE, COMPLETE, CURRENT, OR CONSISTENT WITH YOUR INTENDED BUSINESS TERMS.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, OR SUCCESSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

WITHOUT LIMITING THE FOREGOING, THE COMPANY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO THE COMPANY IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00 USD).

THIS LIMITATION OF LIABILITY APPLIES TO ALL CLAIMS, WHETHER BASED ON WARRANTY, CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

General Indemnification

In addition to the specific indemnification obligations set forth elsewhere in these Terms, you agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, agents, affiliates, and successors from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to: (a) your use of the Services; (b) your violation of these Terms or any applicable law or regulation; (c) your violation of any rights of a third party, including intellectual property rights, privacy rights, or contractual rights; (d) any content you submit, post, or transmit through the Services; (e) your negligent or wrongful conduct; or (f) any claim by a third party arising from your use of the Services.

Termination

The Company may suspend or terminate your access to the Services at any time, with or without cause, and with or without notice, including but not limited to situations where you have violated these Terms, engaged in conduct that may harm the Company or other users, or failed to pay applicable fees. You may terminate your account at any time by contacting us.

Upon termination of your account: (a) your right to access and use the Services will immediately cease; (b) any automated features, including autopilot messaging, scheduled messages, and automated payments, will be deactivated; (c) connected Third-Party Platform integrations will be disconnected; (d) your Public Profile will be hidden, and your Handle will be held and released as described in "Usernames and Handles"; and (e) the Company may, in its sole discretion, delete your account data, including messages, property information, and other content, after a reasonable retention period. The Company is not obligated to maintain or provide any data after account termination.

The following sections of these Terms shall survive termination: Intellectual Property, Disclaimer of Warranties, Limitation of Liability, General Indemnification, Governing Law, and any other provisions that by their nature should survive termination.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or relating to these Terms or your use of the Services shall be brought exclusively in the state or federal courts located in the State of Delaware, and you consent to the personal jurisdiction of such courts.

Modifications to Terms

The Company reserves the right to modify, amend, or update these Terms at any time in its sole discretion. When we make material changes to these Terms, we will update the "Updated" date at the top of this page and may notify you through the Services, by email, or by other reasonable means. Your continued use of the Services after the effective date of any modified Terms constitutes your acceptance of the changes. If you do not agree to the modified Terms, you must discontinue your use of the Services. It is your responsibility to review these Terms periodically for changes.

Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond the Company's reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions or orders, war, terrorism, riots, embargoes, power failures, internet or telecommunications failures, third-party service outages (including but not limited to Stripe, OTA platforms, AI providers, and cloud infrastructure providers), cyberattacks, or any other force majeure event.

Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if modification is not possible, such provision shall be severed from these Terms. The invalidity, illegality, or unenforceability of any provision shall not affect the validity, legality, or enforceability of the remaining provisions of these Terms, which shall remain in full force and effect.

Entire Agreement

These Terms, together with the Privacy Policy and any other agreements or policies referenced herein, constitute the entire agreement between you and the Company regarding your use of the Services. These Terms supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Services. No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure by the Company to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.