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Resolve cleaning issues with guests

Shared byJulietJuly 2026

Runs
536
Teams running it
3
Steps
13

How this workflow runs

  1. WhenWhen a guest sends a message
  2. Step 1Analyze Guest Message
  3. Step 2Send Team Message
  4. Step 3Get Cleanings
  5. Step 4Send Team Message
  6. Step 5Get Tasks
  7. Step 6Update Task
  8. Step 7Create Task
  9. Step 8Add Task Comment
  10. Step 9Snooze Follow Up
  11. Step 10Get Conversation Messages
  12. Step 11Send Internal Message
  13. Step 12Add Task Comment
  14. Step 13Update Task Status

About this workflow

This workflow automatically identifies cleaning complaints from guest messages, notifies the relevant cleaner, and coordinates a fix. It escalates to management for financial issues or unresolved problems.

Starts
When a guest sends a message
Category
Cleaning
Shared by
Juliet
See all
  • Notify cleaner of guest checkoutVerified

    This workflow analyzes guest messages to confirm if a guest has checked out and notifies the cleaning team accordingly. It's useful for streamlining post-checkout operations and ensuring timely cleaning schedules.

    When a guest sends a message4 steps

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  • Auto-schedule mid-stay cleaningsVerified

    For every multi-night stay, automatically schedule a daily mid-stay cleaning between check-in and checkout, apply your listing's cleaning checklist, and assign it to the right cleaner — no manual scheduling.

    At check-in time10 steps

    88 runs6 teamsCleaning

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